How to Contact Folgo Support for Troubleshooting

If you're ever facing issues while using Folgo, we're here to help. To make sure we can resolve your problem as quickly and effectively as possible, here’s how to get in touch with our support team and what information to include.

Contacting Support

When you encounter a problem for which you cannot find an answer in our documentation, please reach out to us at:

📧 Email: support@folgo.app

This is our dedicated troubleshooting channel. It ensures your message is securely handled and routed to the right technical experts.


What to Include in Your Email

The more context you can provide, the faster we can assist you. Please make sure to include:

  • A clear description of the issue:
    • What were you trying to do?
    • What happened instead?
    • Was this issue recurring or one-time?

  • Step-by-step instructions to reproduce the issue (if applicable)

    Include precise actions you took that led to the issue.

  • Screenshots or screen recordings (when needed)

    Visual evidence can help us identify the issue much faster.


Share Problematic Files

If your issue involves specific files, please attach them directly to your email and make sure to share them to the following email address:

📧 Email: secure.troubleshoot@folgo.com

All files shared with this address are only accessible by our technical team for investigation purposes.

🛡️ We treat all files and data you share with complete confidentiality. Do not hesitate to redact sensitive information if needed.


What Happens Next?

Once we receive your email, our team will begin the investigation and depending on the complexity of the issue, we may:

  • Ask for additional details
  • Suggest immediate workarounds
  • Deliver a permanent fix through a patch or update
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